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Im quite happy with my photo book from Snapfish. It was delivered in good time (took 6 days) and the quality is excellent.
All images look bright and clear, there is no un-sharpness anywhere.
The cover photo worried me as it looked out of focus on the computer screen, but turned out sharp and vibrant on the book itself.
Unfortunately there were a few restrictions when i placed the order.
It is impossible to add frames or borders to the images and there is only a small selection of clip art. The selection of backgrounds however is very extensive.
If you are a simple computer user like me i recommend the Snapfish photo book service.
Rating: 4 / 5
Snapfish is converting to a new site, and I had to communicate with at least four-five different CS reps. I admire people who can speak multiple languages, but this became ridiculous.
They all were obviously using the same script (e.g., "I am more than happy to help you with that. Please kindly hold on the chat for a minute, meanwhile I look up the information."), and in the end, none were able to help me. I really wanted to communicate with a manager, not about the CS reps, but about the problems with Snapfish's new site.
My problem stems from the conversion of classic Snapfish to the new Snapfish. I started a photo book on another photo site (with no problems). Because a family member downloaded photos I want to include to Snapfish, I had to start over on Snapfish. Two of my images wouldn't download, (requiring 2-3 chats before someone finally figured out what to do), the size/format of the book I want is not available in the new Snapfish (which I learned after starting it on classic Snapfish and another chat), and photos shared on the new Snapfish cannot be transferred/shared with the classic Snapfish (another chat). So I either needed to use a different book (more expensive) or not include the photos.
Apparently, these features will be available once the new Snapfish is complete. Why on earth would any company introduce a new version before all features are available or before the bugs are worked out--beta version? I'm ordering prints of the photos on the new Snapfish and will scan them to include in my photo book on the other site. Then I'm done with Snapfish
Rating: 1 / 5
perfect experience with this company: user-friendly design software, reasonable prices and professional product. Got a coffee mug printed: it exceeded my expectations. Will use again!
Rating: 5 / 5
Poor shipping! Poor Customer Service! Poor me for ordering from here!! Delay in receiving order. Customer rep lied and said the order was lost while laughing. Spoke with supervisor who stated the order would be delivered next week. I will not spend any more of my money here and recommend you find another place to order from. Check out reviews from print company reviews. Cafe Press was not rated highly.
Rating: 1 / 5
Pretty good price / quality ratio.
They offer you a full range of styles and colors. They will also notify you in case your text or image are inappropriate.
Shipping was terribly slow. They need to work on that.
Rating: 4 / 5
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