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Fist time ive tried vistaprint. They seemed to be a good option for photobooks, spend days creating and now i cannot upload. Been on call with their customers support for almost an hour now. I guess they are cheap for a reson.
Rating: 3 / 5
Snapfish is converting to a new site, and I had to communicate with at least four-five different CS reps. I admire people who can speak multiple languages, but this became ridiculous.
They all were obviously using the same script (e.g., "I am more than happy to help you with that. Please kindly hold on the chat for a minute, meanwhile I look up the information."), and in the end, none were able to help me. I really wanted to communicate with a manager, not about the CS reps, but about the problems with Snapfish's new site.
My problem stems from the conversion of classic Snapfish to the new Snapfish. I started a photo book on another photo site (with no problems). Because a family member downloaded photos I want to include to Snapfish, I had to start over on Snapfish. Two of my images wouldn't download, (requiring 2-3 chats before someone finally figured out what to do), the size/format of the book I want is not available in the new Snapfish (which I learned after starting it on classic Snapfish and another chat), and photos shared on the new Snapfish cannot be transferred/shared with the classic Snapfish (another chat). So I either needed to use a different book (more expensive) or not include the photos.
Apparently, these features will be available once the new Snapfish is complete. Why on earth would any company introduce a new version before all features are available or before the bugs are worked out--beta version? I'm ordering prints of the photos on the new Snapfish and will scan them to include in my photo book on the other site. Then I'm done with Snapfish
Rating: 1 / 5
I been using a local print shop for my business card printing needs, while quality was high, prices were also very high. I heard about Moo from a friend and decided to give them a try. I just received the business cards and I'm pleased: Quality is great, color is correct and the cards have a nice "thick" feel to it, also the packaging is very nice. Overall the quality i got from MOO is even better then the local print shop i used, and the price is a lot friendlier. I hope these guys will stay for a while!
Rating: 5 / 5
I bought a groupon type certificate for tiny prints so decided to order my Christmas cards there. I purchased a square card and ordered the longer size envelopes because the website said you pay normal postage versus extra postage for a square envelope. When I received the envelopes, the flap was on the side so I oriented my address label and stamps that way. Every single envelope (150) was returned to me because the USPS says I need double postage because of the way the envelope is oriented. I contacted tiny prints and they told me I should have known which way the envelope should have been oriented and they will not reimburse me for the stamps ... They will only send me new envelopes (what does that cost them ... A couple dollars?). So now, I either have to buy all new stamps (@ $75) to send the envelopes as they are or readdress 150 new envelopes, cut out all the stamps off the old envelopes and tape them on the new ones.... And the envelopes are not even arriving until 3 days before Christmas (guess they couldn't afford to ship them any faster) so I doubt I will be able to get them back out quickly enough to be delivered by Christmas. Tiny Prints should tell you you need to orient the envelopes in a certain way or put the flap on the long side where it normally is. I will never do business with this company again. Not only do they over charge for their products (cards were still very expensive even with discount certificate), they give terrible customer service.
Rating: 1 / 5
We used Overnightprints for our wedding invitation cards. The marriage was planned for a long time. Our initial plan was to celebrate it with a small circle of friends and family. Just 10 days before the wedding we finally decided to trow a huge party - you only marry once! Needless to say it was stressful to change things in the very last moment. We needed our wedding invitation cards FAST, read the review on overnight prints on this site and decided to use them for printing our invites. Everything turned out wonderful for us: The cards were delivered within 24 hours and the quality was wonderful. Overnight prints - for us - is a company you can count on.
Rating: 5 / 5
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