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Snapfish is converting to a new site, and I had to communicate with at least four-five different CS reps. I admire people who can speak multiple languages, but this became ridiculous.
They all were obviously using the same script (e.g., "I am more than happy to help you with that. Please kindly hold on the chat for a minute, meanwhile I look up the information."), and in the end, none were able to help me. I really wanted to communicate with a manager, not about the CS reps, but about the problems with Snapfish's new site.
My problem stems from the conversion of classic Snapfish to the new Snapfish. I started a photo book on another photo site (with no problems). Because a family member downloaded photos I want to include to Snapfish, I had to start over on Snapfish. Two of my images wouldn't download, (requiring 2-3 chats before someone finally figured out what to do), the size/format of the book I want is not available in the new Snapfish (which I learned after starting it on classic Snapfish and another chat), and photos shared on the new Snapfish cannot be transferred/shared with the classic Snapfish (another chat). So I either needed to use a different book (more expensive) or not include the photos.
Apparently, these features will be available once the new Snapfish is complete. Why on earth would any company introduce a new version before all features are available or before the bugs are worked out--beta version? I'm ordering prints of the photos on the new Snapfish and will scan them to include in my photo book on the other site. Then I'm done with Snapfish
Rating: 1 / 5
I don't know how their stores are as I always order online but I never ever been disappointed by these guys. I placed around 7 orders in the last couple of years and except an order where I accidentally ordered the wrong color, everything was top notch. My favorite product is the baby blanket I ordered for my daughter; it was pink with fairies and personalized with her name. She outgrown it today but I can't part with it, it's gorgeous.
TIP: I strongly recommend searching for coupons before ordering as you could end up saving a lot of bucks.
Rating: 5 / 5
I have been using Printing for Less for years and I always know I will get excellent service. After graduating college I started my own clothing business and these guys created the perfect catalogues for me.
Im not a graphic designer, and I didn't know where to start so I gave them a call; they advised me what type of photos to take, how the text should be designed and were extremely helpful in the whole process. Highly recommend!
Rating: 5 / 5
Their prices for business cards very high compared to the local print shop that i use ( one of the best print shops in New York). I cannot judge the quality of MOO products, and i probably never will. There is no way i will pay 3 times as much for the same thing with MOO. I will not be surprised if they go out of business as their prices are ridiculously high.
Rating: 3 / 5
I'm a graphic designer, i don't need whistle's and bells as i create the documents on my own computer. I need consistent great quality and good customer service. That is exactly what Print Place offers!
I use them for all my print work.
Rating: 5 / 5
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