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Snapfish is converting to a new site, and I had to communicate with at least four-five different CS reps. I admire people who can speak multiple languages, but this became ridiculous.
They all were obviously using the same script (e.g., "I am more than happy to help you with that. Please kindly hold on the chat for a minute, meanwhile I look up the information."), and in the end, none were able to help me. I really wanted to communicate with a manager, not about the CS reps, but about the problems with Snapfish's new site.
My problem stems from the conversion of classic Snapfish to the new Snapfish. I started a photo book on another photo site (with no problems). Because a family member downloaded photos I want to include to Snapfish, I had to start over on Snapfish. Two of my images wouldn't download, (requiring 2-3 chats before someone finally figured out what to do), the size/format of the book I want is not available in the new Snapfish (which I learned after starting it on classic Snapfish and another chat), and photos shared on the new Snapfish cannot be transferred/shared with the classic Snapfish (another chat). So I either needed to use a different book (more expensive) or not include the photos.
Apparently, these features will be available once the new Snapfish is complete. Why on earth would any company introduce a new version before all features are available or before the bugs are worked out--beta version? I'm ordering prints of the photos on the new Snapfish and will scan them to include in my photo book on the other site. Then I'm done with Snapfish
Rating: 1 / 5
Nothing but positive! Great turn around times (cards were delivered much faster then expected) Amazing quality of both paper and print (super crispy colors) and the best customer service I've experienced so far.
Rating: 5 / 5
I absolutely love Cafepress! I have ordered from small stickers to shower curtains and pillows. The t-shirts are very well done and the design lasts for years; I have a dino tshirt that I bought two years ago and it still looks brand new. Super great service and fast delivery, Cafepress never disappointed me!
Rating: 5 / 5
I'm always happy with Tinyprints products and services. I usually order home decor stuff but their photo printing is also great, some of that stuff looks unbelievably cool! Look for discount coupons, you can save a lot in some cases.
Rating: 5 / 5
I love Snapfish and always have. I needed three canvas photos delivered in time for my parents anniversary, and realized I wouldn't get them in time.
Instead of paying for expedited shipping, I gave them a call, they were kind enough to put a rush on finishing order, and I got them one day early (4 days earlier than they were scheduled) at no extra charge!
They're a wonderful company. And you can always find discount coupons online!
Rating: 5 / 5
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