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I placed several orders with Vistaprint before, and was a satisfied customer until recently. I needed Christmas cards quickly so i paid extra for rush delivery (which takes 3 days). Now we are 15 days later and i still didn't receive the cards that i needed urgently. There is no phone number to contact them, only an Email address where you have to wait for days to get a reply. Finally their reply was unsatisfactory and i still have nothing. They do make you pay upfront, but no delivery and no customer support. Vista print: never again for me!
Rating: 1 / 5
I do not usually leave reviews, but im impressed with Overnight Prints customer service. After i uploaded my design they contacted me and suggested some improvements to my design. I Accepted but was not happy when the first run arrived at my office.
After i contacted Overnight Prints they offered to do a second run at no additional charge.
Im quite happy with the way the prints turned out and the way they handled this!
Rating: 5 / 5
Have used Cafepress many times, and have absolutely nothing but praise for them. I have recently ordered t-shirts in the wrong size, and also got a mug with a hairline crack along the bottom, causing it to leak droplets of water, but within 30 mins of emailing, I received a response.
They even sent out a replacement mug and told me to the keep the old one, and the same for one of the t-shirts I had bought - that's $25 Dollars and a lot of hassle they saved me, even-though i would have happily returned it.
Best service, i definitely recommend!
Rating: 5 / 5
Typical large company: it's impossible to speak to a human besides someone in a call-center who knows nothing about printing!! Result: crap useless business cards. Used vistaprint to save money: in the end it costed me money, time and aggravation.
Rating: 2 / 5
Im happy with the Vistaprint quality offered at a great price. We chose the slowest (and most affordable) shipping option, the invitations we ordered showed up in no time! Unfortunately i made a spelling mistake and didnt notice until the printed invitation cards arrived at our house. I contacted Vistaprint about it and they were kind enough to re-print them at no extra cost. Good service from Vistaprint!
Rating: 5 / 5
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