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Snapfish is converting to a new site, and I had to communicate with at least four-five different CS reps. I admire people who can speak multiple languages, but this became ridiculous.
They all were obviously using the same script (e.g., "I am more than happy to help you with that. Please kindly hold on the chat for a minute, meanwhile I look up the information."), and in the end, none were able to help me. I really wanted to communicate with a manager, not about the CS reps, but about the problems with Snapfish's new site.
My problem stems from the conversion of classic Snapfish to the new Snapfish. I started a photo book on another photo site (with no problems). Because a family member downloaded photos I want to include to Snapfish, I had to start over on Snapfish. Two of my images wouldn't download, (requiring 2-3 chats before someone finally figured out what to do), the size/format of the book I want is not available in the new Snapfish (which I learned after starting it on classic Snapfish and another chat), and photos shared on the new Snapfish cannot be transferred/shared with the classic Snapfish (another chat). So I either needed to use a different book (more expensive) or not include the photos.
Apparently, these features will be available once the new Snapfish is complete. Why on earth would any company introduce a new version before all features are available or before the bugs are worked out--beta version? I'm ordering prints of the photos on the new Snapfish and will scan them to include in my photo book on the other site. Then I'm done with Snapfish
Rating: 1 / 5
Nice company to work with. Im an actual customer of PS Print and they never failed me. Their pricing is much better compared to local print shops. Good quality products, quick turn arounds and very good support (if needed).
I've worked with them on multiple projectsand always had good success. Just my heads up!
Rating: 5 / 5
Tiny Prints is best for every occasion.
I have ordered our holiday cards, invitations and personalized stationary from them.
If the format you submit is off or your grammar is in question, Tiny Prints will call you, asking for clarification.
Not many companies pay such great attention to detail. Their selection is extensive, quality is high and their prices are the best. I highly recommend ordering from them.
Rating: 5 / 5
Im not impressed by Vistaprint at all. Their product pricing is competitive but their shipping prices are extremely high. On top of that it took almost 3 weeks for my order to arrive. Everything looks good and cheap with Vistaprint, but at checkout the negative experience begins. I will never use Vistaprint again.
Rating: 2 / 5
Im very frustrated with Cafepress. I tried to order online and spend more then an hour trying to get that order done: It was just impossibe!
I Finally ended up ordering by phone (and must admit the lady on the phone handeled it professional) still im very frustrated by their website.
Rating: 2 / 5
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