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I do not usually leave reviews, but im impressed with Overnight Prints customer service. After i uploaded my design they contacted me and suggested some improvements to my design. I Accepted but was not happy when the first run arrived at my office.
After i contacted Overnight Prints they offered to do a second run at no additional charge.
Im quite happy with the way the prints turned out and the way they handled this!
Rating: 5 / 5
Im very frustrated with Cafepress. I tried to order online and spend more then an hour trying to get that order done: It was just impossibe!
I Finally ended up ordering by phone (and must admit the lady on the phone handeled it professional) still im very frustrated by their website.
Rating: 2 / 5
Snapfish is converting to a new site, and I had to communicate with at least four-five different CS reps. I admire people who can speak multiple languages, but this became ridiculous.
They all were obviously using the same script (e.g., "I am more than happy to help you with that. Please kindly hold on the chat for a minute, meanwhile I look up the information."), and in the end, none were able to help me. I really wanted to communicate with a manager, not about the CS reps, but about the problems with Snapfish's new site.
My problem stems from the conversion of classic Snapfish to the new Snapfish. I started a photo book on another photo site (with no problems). Because a family member downloaded photos I want to include to Snapfish, I had to start over on Snapfish. Two of my images wouldn't download, (requiring 2-3 chats before someone finally figured out what to do), the size/format of the book I want is not available in the new Snapfish (which I learned after starting it on classic Snapfish and another chat), and photos shared on the new Snapfish cannot be transferred/shared with the classic Snapfish (another chat). So I either needed to use a different book (more expensive) or not include the photos.
Apparently, these features will be available once the new Snapfish is complete. Why on earth would any company introduce a new version before all features are available or before the bugs are worked out--beta version? I'm ordering prints of the photos on the new Snapfish and will scan them to include in my photo book on the other site. Then I'm done with Snapfish
Rating: 1 / 5
I prefer Print Place over any other printing company and have been using them for years. They are my one stop shop for any printing job. Service level is wonderful, product quality excellent. The only negative i can think of are their outrageous shipping rates if you order multiple products. They really need to fix that.
Rating: 4 / 5
Moo is my go to website for anything business related. My company has more than 10 employees so I got their free service option and this makes my orders a lot easier as I just use a template and from there do the changes I want. The print is almost perfect every time – I tend to be picky that’s why I don’t say perfect – and I never had an issue with delivery time. As for service, no matter what issues or “dumb” questions I had, they always had a nice reply and I never felt they were patronizing. Reliable company and super competitive offers!
Rating: 5 / 5
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