Posted by Pascal on January 01, 1970


About the Author

Pascal Smits Pascal Smits is an expert in graphic design, print quality accuracy, product analysis and production process. With a background in print process management and printer development, Pascal is an all round expert.


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  • 21Jan 2015

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  • 28Sep 2015

    Snapfish is converting to a new site, and I had to communicate with at least four-five different CS reps. I admire people who can speak multiple languages, but this became ridiculous.
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    My problem stems from the conversion of classic Snapfish to the new Snapfish. I started a photo book on another photo site (with no problems). Because a family member downloaded photos I want to include to Snapfish, I had to start over on Snapfish. Two of my images wouldn't download, (requiring 2-3 chats before someone finally figured out what to do), the size/format of the book I want is not available in the new Snapfish (which I learned after starting it on classic Snapfish and another chat), and photos shared on the new Snapfish cannot be transferred/shared with the classic Snapfish (another chat). So I either needed to use a different book (more expensive) or not include the photos.

    Apparently, these features will be available once the new Snapfish is complete. Why on earth would any company introduce a new version before all features are available or before the bugs are worked out--beta version? I'm ordering prints of the photos on the new Snapfish and will scan them to include in my photo book on the other site. Then I'm done with Snapfish

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