Posted by Pascal on January 01, 1970
Like this? - Share This!
Pascal Smits is an expert in graphic design, print quality accuracy, product analysis and production process. With a background in print process management and printer development, Pascal is an all round expert.
Snapfish is converting to a new site, and I had to communicate with at least four-five different CS reps. I admire people who can speak multiple languages, but this became ridiculous.
They all were obviously using the same script (e.g., "I am more than happy to help you with that. Please kindly hold on the chat for a minute, meanwhile I look up the information."), and in the end, none were able to help me. I really wanted to communicate with a manager, not about the CS reps, but about the problems with Snapfish's new site.
My problem stems from the conversion of classic Snapfish to the new Snapfish. I started a photo book on another photo site (with no problems). Because a family member downloaded photos I want to include to Snapfish, I had to start over on Snapfish. Two of my images wouldn't download, (requiring 2-3 chats before someone finally figured out what to do), the size/format of the book I want is not available in the new Snapfish (which I learned after starting it on classic Snapfish and another chat), and photos shared on the new Snapfish cannot be transferred/shared with the classic Snapfish (another chat). So I either needed to use a different book (more expensive) or not include the photos.
Apparently, these features will be available once the new Snapfish is complete. Why on earth would any company introduce a new version before all features are available or before the bugs are worked out--beta version? I'm ordering prints of the photos on the new Snapfish and will scan them to include in my photo book on the other site. Then I'm done with Snapfish
Rating: 1 / 5
Every company has errors, but so far I have gotten everything I have ordered on time or before, even with their 2 day shipping.
Everything always comes out great and I will be returning for all my needs. The products are high quality and the person I was working with was very helpful
Rating: 5 / 5
Overnight Prints rocks when it comes to turnaround times and reliability!
It was Wednesday evening and i needed print material for a Friday evening event. I needed the prints to be ready and delivered to my office on Friday afternoon at the latest. None of the printing companies on this site were able to deliver this quickly, but Overnight Prints.
I did contact 2 local print shops as well - time wise they could schedule my prints to be delivered on time - but the price was 2 times higher compared to Overnight Prints.
Before i placed the order i contacted Overnight Prints over the phone, and they assured me they could meet the delivery time that was mentioned on their website.
After placing the order i read some negative reviews on Yelp about Overnight Prints, which made me very nervous and left me thinking i would seriously regret going with them.
Friday morning the prints were delivered at my office (11:00) and the quality was excellent! Just what i needed: good prints delivered on time.
I rarely use reviews on the web, but Overnight Prints saved my life on this-one. Thank you for that!
Rating: 5 / 5
This is the last time i used Snapfish! Their customer service is worthless. Their employees barely speak decent English!
I had so much time invested in creating a nice looking photo book: the order turned out a lot more expensive then intially stated, the customer service sucks. I will never use them again, nor recommend anyone to use them.
Rating: 1 / 5
They are cheap for a reason.
Rating: 2 / 5
Copyright © 2025 - Printingdeals.org
