Posted by Pascal on January 01, 1970
Like this? - Share This!
Pascal Smits is an expert in graphic design, print quality accuracy, product analysis and production process. With a background in print process management and printer development, Pascal is an all round expert.
Snapfish is converting to a new site, and I had to communicate with at least four-five different CS reps. I admire people who can speak multiple languages, but this became ridiculous.
They all were obviously using the same script (e.g., "I am more than happy to help you with that. Please kindly hold on the chat for a minute, meanwhile I look up the information."), and in the end, none were able to help me. I really wanted to communicate with a manager, not about the CS reps, but about the problems with Snapfish's new site.
My problem stems from the conversion of classic Snapfish to the new Snapfish. I started a photo book on another photo site (with no problems). Because a family member downloaded photos I want to include to Snapfish, I had to start over on Snapfish. Two of my images wouldn't download, (requiring 2-3 chats before someone finally figured out what to do), the size/format of the book I want is not available in the new Snapfish (which I learned after starting it on classic Snapfish and another chat), and photos shared on the new Snapfish cannot be transferred/shared with the classic Snapfish (another chat). So I either needed to use a different book (more expensive) or not include the photos.
Apparently, these features will be available once the new Snapfish is complete. Why on earth would any company introduce a new version before all features are available or before the bugs are worked out--beta version? I'm ordering prints of the photos on the new Snapfish and will scan them to include in my photo book on the other site. Then I'm done with Snapfish
Rating: 1 / 5
Using the holiday sale offer saved a nice amount on my holiday cards offer. Their quality was good, colours were vibrant and the stock was of good quality. Most importantly: delivery wa on time (2 days later) Like every year I was late with my order, so there wern't a lot of options to get my cards done in time. When i saw the offer from Overnight prints i took it, and looking back im glad i did.
Rating: 5 / 5
Vistaprint is best value for money, i've been using them for businesscards/flyers and stationary. They never let me down.
Rating: 5 / 5
I love Cafepress, this company has the best customer service: My sister ordered a printed sweatshirt for my son from them. Unfortunately it didn't fit him (the sweatshirt was to large). We contacted RMA and within a few hours they replied: we will send you a new one in the correct size. we didn't have to ship the old one back, which saved me postage and a trip to the postoffice. I never had this happen before, very impressed by Cafepress!
Rating: 5 / 5
Tiny Prints did not deliver my order by the delivery date, even though I paid for super rush delivery. The did not contact me to say anything was holding up my order. The auto message when you call even said they weren't experiencing delays and all orders were being sent on time. Two different Tiny Print reps aid I would get the order the following day. When I called again to question that, because it was the night before the new delivery date and they still hasn't printed yet, they admitted after some questioning that I would not receive the order the next day. I wasted hours creating the invitation on Tiny Prints and now need to start over with someone else because Tiny Prints has false advertising, poor customer service, and claim copyright issues for not sending me the file to go elsewhere.
Rating: 1 / 5
Copyright © 2026 - Printingdeals.org
