Posted by Pascal on January 01, 1970
Like this? - Share This!
Pascal Smits is an expert in graphic design, print quality accuracy, product analysis and production process. With a background in print process management and printer development, Pascal is an all round expert.
Being their customer for several years and never encountered any problems before, the last order was dissapointing. The quality of the photo's was grainy, but they did solve the manner and reprinted my invitation cards free of charge.
Rating: 4 / 5
Snapfish is converting to a new site, and I had to communicate with at least four-five different CS reps. I admire people who can speak multiple languages, but this became ridiculous.
They all were obviously using the same script (e.g., "I am more than happy to help you with that. Please kindly hold on the chat for a minute, meanwhile I look up the information."), and in the end, none were able to help me. I really wanted to communicate with a manager, not about the CS reps, but about the problems with Snapfish's new site.
My problem stems from the conversion of classic Snapfish to the new Snapfish. I started a photo book on another photo site (with no problems). Because a family member downloaded photos I want to include to Snapfish, I had to start over on Snapfish. Two of my images wouldn't download, (requiring 2-3 chats before someone finally figured out what to do), the size/format of the book I want is not available in the new Snapfish (which I learned after starting it on classic Snapfish and another chat), and photos shared on the new Snapfish cannot be transferred/shared with the classic Snapfish (another chat). So I either needed to use a different book (more expensive) or not include the photos.
Apparently, these features will be available once the new Snapfish is complete. Why on earth would any company introduce a new version before all features are available or before the bugs are worked out--beta version? I'm ordering prints of the photos on the new Snapfish and will scan them to include in my photo book on the other site. Then I'm done with Snapfish
Rating: 1 / 5
I ordered a T-shirt for my son from Cafepress, but im dissapointed by the quality. The T-shirt was supposed to be 100% cotton as stated on their website, but it's not: it contains 5% spandex which is really hot and uncomfortable. This was a dissapointing experience with Cafepress.
Rating: 2 / 5
I absolutely love Cafepress! I have ordered from small stickers to shower curtains and pillows. The t-shirts are very well done and the design lasts for years; I have a dino tshirt that I bought two years ago and it still looks brand new. Super great service and fast delivery, Cafepress never disappointed me!
Rating: 5 / 5
This is the last time i used Snapfish! Their customer service is worthless. Their employees barely speak decent English!
I had so much time invested in creating a nice looking photo book: the order turned out a lot more expensive then intially stated, the customer service sucks. I will never use them again, nor recommend anyone to use them.
Rating: 1 / 5
Copyright © 2026 - Printingdeals.org
