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Olivia dela Rosa
Freelance writer and editor since 2011. Major design enthusiast. Resident writer and trendhunter for Printingdeals.
Snapfish is converting to a new site, and I had to communicate with at least four-five different CS reps. I admire people who can speak multiple languages, but this became ridiculous.
They all were obviously using the same script (e.g., "I am more than happy to help you with that. Please kindly hold on the chat for a minute, meanwhile I look up the information."), and in the end, none were able to help me. I really wanted to communicate with a manager, not about the CS reps, but about the problems with Snapfish's new site.
My problem stems from the conversion of classic Snapfish to the new Snapfish. I started a photo book on another photo site (with no problems). Because a family member downloaded photos I want to include to Snapfish, I had to start over on Snapfish. Two of my images wouldn't download, (requiring 2-3 chats before someone finally figured out what to do), the size/format of the book I want is not available in the new Snapfish (which I learned after starting it on classic Snapfish and another chat), and photos shared on the new Snapfish cannot be transferred/shared with the classic Snapfish (another chat). So I either needed to use a different book (more expensive) or not include the photos.
Apparently, these features will be available once the new Snapfish is complete. Why on earth would any company introduce a new version before all features are available or before the bugs are worked out--beta version? I'm ordering prints of the photos on the new Snapfish and will scan them to include in my photo book on the other site. Then I'm done with Snapfish
Rating: 1 / 5
We used Overnightprints for our wedding invitation cards. The marriage was planned for a long time. Our initial plan was to celebrate it with a small circle of friends and family. Just 10 days before the wedding we finally decided to trow a huge party - you only marry once! Needless to say it was stressful to change things in the very last moment. We needed our wedding invitation cards FAST, read the review on overnight prints on this site and decided to use them for printing our invites. Everything turned out wonderful for us: The cards were delivered within 24 hours and the quality was wonderful. Overnight prints - for us - is a company you can count on.
Rating: 5 / 5
Inkgarden rules! I'm a sucker for personalized plates and I will use any excuse to order some; my mother's wedding, Christmas season or a new neighbor. They're not super sturdy but they hold on pretty well. I started by ordering some of the designs they feature but soon started making my own. This spring I had to order some personalized hoodies for a marathon so it was obvious I would use InkGarden. The print was flawless and everyone loved them! Have to agree with Aurora Martin, if you don’t use a modern camera the photo won’t print out very good.
Rating: 5 / 5
I been using a local print shop for my business card printing needs, while quality was high, prices were also very high. I heard about Moo from a friend and decided to give them a try. I just received the business cards and I'm pleased: Quality is great, color is correct and the cards have a nice "thick" feel to it, also the packaging is very nice. Overall the quality i got from MOO is even better then the local print shop i used, and the price is a lot friendlier. I hope these guys will stay for a while!
Rating: 5 / 5
I placed several orders with Vistaprint before, and was a satisfied customer until recently. I needed Christmas cards quickly so i paid extra for rush delivery (which takes 3 days). Now we are 15 days later and i still didn't receive the cards that i needed urgently. There is no phone number to contact them, only an Email address where you have to wait for days to get a reply. Finally their reply was unsatisfactory and i still have nothing. They do make you pay upfront, but no delivery and no customer support. Vista print: never again for me!
Rating: 1 / 5
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