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Printingdeals.org
perfect experience with this company: user-friendly design software, reasonable prices and professional product. Got a coffee mug printed: it exceeded my expectations. Will use again!
Snapfish is converting to a new site, and I had to communicate with at least four-five different CS reps. I admire people who can speak multiple languages, but this became ridiculous.
They all were obviously using the same script (e.g., "I am more than happy to help you with that. Please kindly hold on the chat for a minute, meanwhile I look up the information."), and in the end, none were able to help me. I really wanted to communicate with a manager, not about the CS reps, but about the problems with Snapfish's new site.
My problem stems from the conversion of classic Snapfish to the new Snapfish. I started a photo book on another photo site (with no problems). Because a family member downloaded photos I want to include to Snapfish, I had to start over on Snapfish. Two of my images wouldn't download, (requiring 2-3 chats before someone finally figured out what to do), the size/format of the book I want is not available in the new Snapfish (which I learned after starting it on classic Snapfish and another chat), and photos shared on the new Snapfish cannot be transferred/shared with the classic Snapfish (another chat). So I either needed to use a different book (more expensive) or not include the photos.
Apparently, these features will be available once the new Snapfish is complete. Why on earth would any company introduce a new version before all features are available or before the bugs are worked out--beta version? I'm ordering prints of the photos on the new Snapfish and will scan them to include in my photo book on the other site. Then I'm done with Snapfish
I love Cafepress, this company has the best customer service: My sister ordered a printed sweatshirt for my son from them. Unfortunately it didn't fit him (the sweatshirt was to large). We contacted RMA and within a few hours they replied: we will send you a new one in the correct size. we didn't have to ship the old one back, which saved me postage and a trip to the postoffice. I never had this happen before, very impressed by Cafepress!
Really nice photo books they have, but customer service could definitely be improved. It was a long and frustrating order with them this time (communication wise) but in the end it turned out fine.
I ordered the free business cards from Vistaprint. Had to pay $19 bucks for shipping, and their quality was really bad.
A real waste of time and money.