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Snapfish is converting to a new site, and I had to communicate with at least four-five different CS reps. I admire people who can speak multiple languages, but this became ridiculous.
They all were obviously using the same script (e.g., "I am more than happy to help you with that. Please kindly hold on the chat for a minute, meanwhile I look up the information."), and in the end, none were able to help me. I really wanted to communicate with a manager, not about the CS reps, but about the problems with Snapfish's new site.
My problem stems from the conversion of classic Snapfish to the new Snapfish. I started a photo book on another photo site (with no problems). Because a family member downloaded photos I want to include to Snapfish, I had to start over on Snapfish. Two of my images wouldn't download, (requiring 2-3 chats before someone finally figured out what to do), the size/format of the book I want is not available in the new Snapfish (which I learned after starting it on classic Snapfish and another chat), and photos shared on the new Snapfish cannot be transferred/shared with the classic Snapfish (another chat). So I either needed to use a different book (more expensive) or not include the photos.
Apparently, these features will be available once the new Snapfish is complete. Why on earth would any company introduce a new version before all features are available or before the bugs are worked out--beta version? I'm ordering prints of the photos on the new Snapfish and will scan them to include in my photo book on the other site. Then I'm done with Snapfish
Rating: 1 / 5
I don't know how their stores are as I always order online but I never ever been disappointed by these guys. I placed around 7 orders in the last couple of years and except an order where I accidentally ordered the wrong color, everything was top notch. My favorite product is the baby blanket I ordered for my daughter; it was pink with fairies and personalized with her name. She outgrown it today but I can't part with it, it's gorgeous.
TIP: I strongly recommend searching for coupons before ordering as you could end up saving a lot of bucks.
Rating: 5 / 5
Overnight Prints rocks when it comes to turnaround times and reliability!
It was Wednesday evening and i needed print material for a Friday evening event. I needed the prints to be ready and delivered to my office on Friday afternoon at the latest. None of the printing companies on this site were able to deliver this quickly, but Overnight Prints.
I did contact 2 local print shops as well - time wise they could schedule my prints to be delivered on time - but the price was 2 times higher compared to Overnight Prints.
Before i placed the order i contacted Overnight Prints over the phone, and they assured me they could meet the delivery time that was mentioned on their website.
After placing the order i read some negative reviews on Yelp about Overnight Prints, which made me very nervous and left me thinking i would seriously regret going with them.
Friday morning the prints were delivered at my office (11:00) and the quality was excellent! Just what i needed: good prints delivered on time.
I rarely use reviews on the web, but Overnight Prints saved my life on this-one. Thank you for that!
Rating: 5 / 5
Inkgarden rules! I'm a sucker for personalized plates and I will use any excuse to order some; my mother's wedding, Christmas season or a new neighbor. They're not super sturdy but they hold on pretty well. I started by ordering some of the designs they feature but soon started making my own. This spring I had to order some personalized hoodies for a marathon so it was obvious I would use InkGarden. The print was flawless and everyone loved them! Have to agree with Aurora Martin, if you don’t use a modern camera the photo won’t print out very good.
Rating: 5 / 5
I have ordered the photobooks from Tiny Prints several times, and im really happy with their product quality. Their online software is easy and fun to use and the templates are wonderful. Qality of the books is excellent and shipping quite fast.
The only negative thing i can say about Tiny Prints is that it sometimes hard to get a hold of customer service.
Rating: 4 / 5