Posted by Pascal on January 01, 1970
Many times you read negative reviews about companies online. I guess people do not take the trouble of leaving a good review when they are happy, so with the Christmas Spirit in mind i want to let everyone know that Printplace offers a great service and really nice print quality. I ordered posters from them and now im back for ordering Flyers.
I'm a graphic designer, i don't need whistle's and bells as i create the documents on my own computer. I need consistent great quality and good customer service. That is exactly what Print Place offers!
I use them for all my print work.
Im quite happy with my photo book from Snapfish. It was delivered in good time (took 6 days) and the quality is excellent.
All images look bright and clear, there is no un-sharpness anywhere. The cover photo worried me as it looked out of focus on the computer screen, but turned out sharp and vibrant on the book itself.
Unfortunately there were a few restrictions when i placed the order. It is impossible to add frames or borders to the images and there is only a small selection of clip art. The selection of backgrounds however is very extensive.
If you are a simple computer user like me i recommend the Snapfish photo book service.
I placed several orders with Vistaprint before, and was a satisfied customer until recently. I needed Christmas cards quickly so i paid extra for rush delivery (which takes 3 days). Now we are 15 days later and i still didn't receive the cards that i needed urgently. There is no phone number to contact them, only an Email address where you have to wait for days to get a reply. Finally their reply was unsatisfactory and i still have nothing. They do make you pay upfront, but no delivery and no customer support. Vista print: never again for me!
Snapfish is converting to a new site, and I had to communicate with at least four-five different CS reps. I admire people who can speak multiple languages, but this became ridiculous.
They all were obviously using the same script (e.g., "I am more than happy to help you with that. Please kindly hold on the chat for a minute, meanwhile I look up the information."), and in the end, none were able to help me. I really wanted to communicate with a manager, not about the CS reps, but about the problems with Snapfish's new site.
My problem stems from the conversion of classic Snapfish to the new Snapfish. I started a photo book on another photo site (with no problems). Because a family member downloaded photos I want to include to Snapfish, I had to start over on Snapfish. Two of my images wouldn't download, (requiring 2-3 chats before someone finally figured out what to do), the size/format of the book I want is not available in the new Snapfish (which I learned after starting it on classic Snapfish and another chat), and photos shared on the new Snapfish cannot be transferred/shared with the classic Snapfish (another chat). So I either needed to use a different book (more expensive) or not include the photos.
Apparently, these features will be available once the new Snapfish is complete. Why on earth would any company introduce a new version before all features are available or before the bugs are worked out--beta version? I'm ordering prints of the photos on the new Snapfish and will scan them to include in my photo book on the other site. Then I'm done with Snapfish