Posted by Pascal on January 01, 1970
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Pascal Smits is an expert in graphic design, print quality accuracy, product analysis and production process. With a background in print process management and printer development, Pascal is an all round expert.
Very Poor and inefficient company, wasted dozens of calls and hours of time on the phone with them trying to correct an error that a 3 year old could fix in 2 minutes! - Could have made better cards myself. Upgraded and Paid €39 to ensure good quality and ended up with complete crap.
Rating: 1 / 5
Snapfish is converting to a new site, and I had to communicate with at least four-five different CS reps. I admire people who can speak multiple languages, but this became ridiculous.
They all were obviously using the same script (e.g., "I am more than happy to help you with that. Please kindly hold on the chat for a minute, meanwhile I look up the information."), and in the end, none were able to help me. I really wanted to communicate with a manager, not about the CS reps, but about the problems with Snapfish's new site.
My problem stems from the conversion of classic Snapfish to the new Snapfish. I started a photo book on another photo site (with no problems). Because a family member downloaded photos I want to include to Snapfish, I had to start over on Snapfish. Two of my images wouldn't download, (requiring 2-3 chats before someone finally figured out what to do), the size/format of the book I want is not available in the new Snapfish (which I learned after starting it on classic Snapfish and another chat), and photos shared on the new Snapfish cannot be transferred/shared with the classic Snapfish (another chat). So I either needed to use a different book (more expensive) or not include the photos.
Apparently, these features will be available once the new Snapfish is complete. Why on earth would any company introduce a new version before all features are available or before the bugs are worked out--beta version? I'm ordering prints of the photos on the new Snapfish and will scan them to include in my photo book on the other site. Then I'm done with Snapfish
Rating: 1 / 5
Inkgarden rules! I'm a sucker for personalized plates and I will use any excuse to order some; my mother's wedding, Christmas season or a new neighbor. They're not super sturdy but they hold on pretty well. I started by ordering some of the designs they feature but soon started making my own. This spring I had to order some personalized hoodies for a marathon so it was obvious I would use InkGarden. The print was flawless and everyone loved them! Have to agree with Aurora Martin, if you don’t use a modern camera the photo won’t print out very good.
Rating: 5 / 5
I love Cafepress, this company has the best customer service: My sister ordered a printed sweatshirt for my son from them. Unfortunately it didn't fit him (the sweatshirt was to large). We contacted RMA and within a few hours they replied: we will send you a new one in the correct size. we didn't have to ship the old one back, which saved me postage and a trip to the postoffice. I never had this happen before, very impressed by Cafepress!
Rating: 5 / 5
Nothing but positive! Great turn around times (cards were delivered much faster then expected) Amazing quality of both paper and print (super crispy colors) and the best customer service I've experienced so far.
Rating: 5 / 5
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