Pascal Smits is an expert in graphic design, print quality accuracy, product analysis and production process. With a background in print process management and printer development, Pascal is an all round expert.
Snapfish is converting to a new site, and I had to communicate with at least four-five different CS reps. I admire people who can speak multiple languages, but this became ridiculous.
They all were obviously using the same script (e.g., "I am more than happy to help you with that. Please kindly hold on the chat for a minute, meanwhile I look up the information."), and in the end, none were able to help me. I really wanted to communicate with a manager, not about the CS reps, but about the problems with Snapfish's new site.
My problem stems from the conversion of classic Snapfish to the new Snapfish. I started a photo book on another photo site (with no problems). Because a family member downloaded photos I want to include to Snapfish, I had to start over on Snapfish. Two of my images wouldn't download, (requiring 2-3 chats before someone finally figured out what to do), the size/format of the book I want is not available in the new Snapfish (which I learned after starting it on classic Snapfish and another chat), and photos shared on the new Snapfish cannot be transferred/shared with the classic Snapfish (another chat). So I either needed to use a different book (more expensive) or not include the photos.
Apparently, these features will be available once the new Snapfish is complete. Why on earth would any company introduce a new version before all features are available or before the bugs are worked out--beta version? I'm ordering prints of the photos on the new Snapfish and will scan them to include in my photo book on the other site. Then I'm done with Snapfish
Rating: 1 / 5
I used to shop for personalized gifts at Cafepress, but tried InkGarden after reading your recommendation. Service and quality are wonderful and the prices are much better when you compare to Cafepress.
Thanks to you guys InkGarden is my new favorite online shop!
Rating: 5 / 5
Moo literally blew my expectations! I was on a tight budget and designed my own cards. I chose the cheapest paper and the cheapest shipping.
The cards arrived quickly and the quality is exceptional! The paper stock is thick and feels nice to the touch.
The quality of the cards can't be faulted, and virtually everyone I've given one to is impressed and wants to know where I got them done.
I will definitely use MOO again and will recommend them to all my friends.
Rating: 5 / 5
We had a wonderful experience with Overnight Prints. My husband and me wanted a new business card design, and after creating the perfect design with their online design tool we decided to give them a go and placed an order.
Unforunately we had made an error in the design that we noticed a couple of hours after ordering. We gave them a call and spoke to a friendly person who immediately corrected the error for us.
Our new business cards do make a good impression, and we are impressed by overnight prints good old fashioned customer service.
Rating: 5 / 5
I use Overnight Prints to get my business out there. Bookmarks, calendars, flyers and business cards are just some of the items I ordered in the last year. I came to this site looking for a coupon to order a iPhone case, but looks like they are not available yet.When will they be available?
Anyway, if you want great quality at great prices, give them a try!
Rating: 5 / 5
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